What products do you offer? – A: Young Ocean offers a wide variety of premium frozen seafood products, including whole fish, fillets, squid, shellfish, and seasoned or value-added items. We focus on quality, consistency, and traceability to meet the needs of seafood loving customers.
How do I place an order? – A: Please browse through our selections on top of the menus in our website, add to card and check out. OR visit https://youngocean.com/collections/all to see all our products and sort by different filter to find quickly what you want.
Is there a minimum order quantity? – A: No, there’s no minimum purchase quantity or amount in our website, however if you purchase $99 or up you will receive free delivery service within our delivery area. Please see our shipping policy at https://youngocean.com/policies/shipping-policy
Can I customize my order? – A: Not all items are suitable for customization but, if you have special inquires about our products to purchase in bulk or gift set please contact Young Ocean or send your inquiries to shop@youngocean.com
🚚Shipping/Delivery
Do you offer nationwide shipping? - A: We currently deliver to western Washington cities near Seattle area. Please see all serviceable zip code in our Shipping Policy page: https://youngocean.com/policies/shipping-policy OR simply put your zip code in DELIVERY OPTIONS field in each item’s page.
How long does delivery take? - A: Order by 3:30 pm PST Monday-Thursday for the Next Day Delivery. Please see shipping policy for detail: Click Here
< Delivered in a protective Styrofoam box with ice packs to ensure freshness and safe arrival. >
How much is the shipping cost?
FREE DELIVERY for orders over $99
$30 for orders between $50-$99
$35 for orders between $1-$49
Can I track my order? - A: Delivery time varies depends on the road condition and truck load amount each day, however usual delivery time is between 10:00am to 3:00pm.
What should I do if my order arrives damaged? - A: Please send us your inquires and leave your contact information to shop@youngocean.com and we will contact you and follow up with instructions.
💳 Payment Method / Pricing
What payment methods do you accept? - A: We accept major Credit Card as acceptable payment methods. Also you may use shop app account in checkout page.
Do you accept EBT? - A: Currently we don’t have licensed to accept EBT as the form of payment.
🔄Return and Refund
What is your return policy? - A: If you are not completely satisfied with your purchase for any reason, you may return it us for a full refund. Please see full detail: https://youngocean.com/policies/refund-policy
How do I request a refund or exchange? - A: Please send us your inquires and leave your contact information to shop@youngocean.com and we will contact you and follow up with instructions.
Can I cancel or change my order after placing it? - A: Yes. Please send your inquires to shop@youngocean.com and leave your order number with items to cancel or whole order cancellation request then we'll make adjustment to your order.
🧊Product Quality / Safety
How do you ensure product quality? - A: At Young Ocean, we are committed to the highest standards of food safety and quality. All of our products and processing operations are certified under HACCP, USDA Process Verified, and FDA-approved standards. Our facility is also registered with the Department of Agriculture under EST. 45753. These certifications ensure that every step—from sourcing to processing to packaging—is monitored and controlled to meet strict regulatory and quality guidelines.
Are your products fresh or frozen? - A: Many of our products are professionally frozen at peak freshness using IQF (Individually Quick Frozen) or blast freezing methods. This ensures maximum quality, texture, and flavor preservation throughout storage and shipping. Also some of the seafood is freshly prepare daily, never frozen and be able to deliver to customer freshly. Each product pages are indicated if it's frozen or fresh.
How should I store the products after delivery? - A: We recommends to put all your delivered frozen items to freezer immediately after receiving. Fresh items for the refrigerator should be handling as normal cooling temperature and be able to use in few days. Please be cautious to handle all seafood items and refers to our thawing guide at https://youngocean.com/blogs/recipe/how-to-thaw-frozen-seafood
🧾Customer Service / Company Info.
How can I contact customer service? - A: Please send us your inquires to shop@youngocean.com
What are your business hours? - A: Hours of Business: Monday - Friday 6:00am - 4:00pm
Do you work with restaurants or distributors? - A: Yes, our wholesale department is actively engaging with business owners and businesses and looking forward to serve you. Please contact info@youngocean.com then we'll contact you ASAP.
Do you have a physical location? - A: Yes. We're located in Kent, WA, address is 20233 80th Ave. S. Kent WA 98032. You may pickup your order at this same location.
